Customer Tote Rental Agreement

Rental Period

The rental period begins on the scheduled delivery date and end when PNW Moving Totes retrieves the rented totes 7-14 days after the delivery date.

Customer agrees to have all totes emptied, stacked, and accessible for pickup on the scheduled pickup date.

If totes are not ready for pickup, additional rental period of one-week charges will be appplied for rented equipment.

Delivery

PNW Moving Totes will deliver the rented totes to the agreed upon delivery location.

Customer is responsible for providing safe and reasonably accessible location for delivery.

Once the totes have been delivered, the customer is responsible for their care and safekeeping until pickup.

Use of Totes

Totes are provided for ordinary household and moving purposes.

Customers agree not to:

Overload the totes.
Stand, sit, or climb on the totes.
Use totes to transport hazardous materials, flammable, explosive, toxic, or illegal materials.
Modify, drill, paint, or permanently mark the totes.
Use totes for purposes that could damage them or create a safety hazard.

Customer is responsible for properly packing and securing the contents of the totes.

Customer Responsibility

Customer agrees to take reasonable care of all rented totes, lids, and equipment.

Customer is responsible for totes from the time of delivery until they are picked up by PNW Moving Totes.

The customer may be charged for totes and equipment that are:

Lost or stolen
Destroyed
Damaged beyond normal wear and tear
Returned without lids
Returned with excessive damage or contamination

Normal wear and tear will not be considered damage.

Lost or Damaged Equipment

If a tote, lid, or dolly is lost, stolen, destroyed, or damaged beyond reasonable repair, the customer agrees to pay the applicable replacement charge established by PNW Moving Totes.

Replacement charge per tote and lid set:

$20 per set

Replacement charge per dolly:

$45 per dolly

PNW Moving Totes may apply applicable charges to the customer's deposit or payment method, subject to applicable law.

Payment

Payment is due according to the pricing and payment terms provided at the time of rental.

Accepted payment methods:

Credit/Debit Card
Cash
Electronic Payment

Additional charges may apply for extended rental periods, lost or damaged equipment, failed pickup access, or other services agreed upon by the customer.

Extensions

Customers who need totes and equipment beyond the original rental period must contact PNW Moving Totes before the scheduled pickup date.

Extensions are subject to availability and will result in additional rental charges based on the tote package and equipment selected for the original rental period.

Pickup

Customer agrees to have all rented totes:

Empty
Accessible
Located at the agreed-upon pickup location
Ready for pickup on the scheduled date and time

If the totes are not accessible or ready for pickup, PNW Moving Totes may charge an additional pickup or rental fee.

Customer Cancellation

Cancellation and refund terms:

Cancellation of rentals must be 1 business day prior to delivery date.
Full refund issued for properly cancelled rentals.
Same day cancellations are subject to a $25 fee.
Fee is deducted from the refund amount.

Company Responsibilities

PNW Moving Totes agrees to provide clean, usable totes, lids, and dollies that are reasonably suitable for their intended moving and storage purpose.

PNW Moving Totes is not responsible for damage to, loss of, or theft of the customer's personal property stored inside the totes during the rental period.

Personal Property

The customer is solely responsible for the contents placed inside the totes.

Customer should not place irreplaceable, extremely valuable, hazardous, illegal, or prohibited items inside the totes.

PNW Moving Totes does not take custody of or responsibility for the customer's personal property merely because it is stored inside a rented tote or moved with a rented dolly.

Limitation of Liability

To the extent permitted by applicable law, PNW Moving Totes will not be responsible for indirect, incidental, special, or consequential losses arising from the rental or use of the totes and dolly.

Nothing in this agreement is intended to waive rights or protections that cannot legally be waived.